Contact information

📬 Contact Information Policy

 

We value every customer and are here to help with any questions, concerns, or issues regarding your order.

How to Reach Us

• 📧 Email: hello@enchantedinkletters.com
• 📮 Mailing Address: 15 McKean Street Maryborough, Victoria, Australia 3465
• 🌐 Website: enchantedinkletters.com.au

We aim to respond to all enquiries within 2–3 business days. During peak seasons (Halloween and Christmas), response times may be slightly longer.

What to Contact Us About

• Questions about your order
• Reporting damaged, faulty, or missing items (within 7 days of delivery)
• Questions about play session bookings
• Requests to update personalisation details (before production begins)
• General product or service enquiries

Business Hours

We are based in Victoria, Australia. Our standard business hours are:

• Monday – Friday: 9am to 5pm AEST
• Closed on weekends and public holidays

Enquiries received outside of these hours will be answered as soon as possible on the next business day.

 

 

✨ This is simple, professional, and ticks the compliance box while still sounding warm.